Privacy Policy

Last updated: 30/08/2025

SEND the Help! (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website sendthehelp.co.uk, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information you provide directly

  • Name, email address, phone number, postal address

  • Information submitted through forms (e.g., workshop sign-ups, resource downloads, contact forms)

  • Payment details (processed securely by third-party providers)

• Automatically collected information

  • IP address, browser type, operating system

  • Usage data (pages visited, time spent, referring websites)

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services

• Communicate with you (including responding to enquiries)

• Send newsletters, resources, or marketing (only if you opt in)

• Process payments for services or resources

• Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – when you subscribe to our mailing list or agree to cookies

• Contract – when we need to process data to provide a service you have requested

• Legal obligation – when processing is required by law

• Legitimate interests – when it is necessary for running our business and does not override your rights

4. Sharing Your Information

We do not sell or rent your data. We may share information with:

• Service providers – such as payment processors, email newsletter platforms (e.g., MailerLite), or web hosting companies

• Professional advisors – legal or financial, if necessary

• Regulatory authorities – where required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

5. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings. Some features of the site may not function properly without cookies.

6. Data Retention

We keep personal information only as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict processing

• Withdraw consent at any time (where applicable)

• Request transfer of your data (data portability)

To exercise your rights, please contact us at:
📧 [insert your email]

8. Security

We take reasonable steps to protect your information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

9. Children’s Privacy

Our services are intended for adults (parents, carers, professionals). We do not knowingly collect personal information from children under 16 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

SEND the Help!
📍 65 Barton Road, Barnstaple, Devon, EX32 8NG
📧sendingthehelp@gmail.com

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TERMS AND CONDITIONS

Last updated: 30/08/2025]

These Terms and Conditions (“Terms”) govern the use of the services provided by SEND the Help! (“we”, “our”, or “us”). By engaging with our services, you (“you”, “the client”) agree to the following:

1. Nature of Service

• SEND the Help! provides advice, guidance, and support in navigating Special Educational Needs and Disabilities (SEND) processes, including Education, Health and Care Plans (EHCPs), school placements, appeals, and related matters.

• Our service is not legal representation. While our team holds recognised certification in SEN Law (IPSEA Levels 2 & 3), we are not qualified solicitors or barristers.

• We provide support based on training, experience, and lived expertise, but we cannot act as your legal representative in court or tribunal.

2. No Guarantee of Outcomes

• We will make every reasonable effort to provide accurate, supportive, and informed advice.

• However, we do not guarantee any particular outcome from applications, requests, or appeals. The final decision always rests with third parties such as schools, Local Authorities, health providers, or the SEND Tribunal.

• You acknowledge that the success of any application, appeal, or request depends on multiple factors outside of our control.

3. Client Responsibility

• All decisions and actions taken following our advice are your own responsibility.

• You are responsible for providing accurate and complete information when seeking our support.

• You are responsible for meeting all deadlines, providing necessary documentation, and ensuring compliance with Local Authority or tribunal requirements.

4. Limitation of Liability

• To the maximum extent permitted by law, SEND the Help! will not be held liable for:

  • Any loss, damage, or disappointment resulting from outcomes of requests, applications, or appeals.

  • Any reliance placed solely on our guidance without independent verification.

  • Any indirect or consequential loss.

• Our liability for any claim shall in all cases be limited to the fees paid by you for the service in question.

5. No Legal Advice

• The support provided should not be considered as a substitute for independent legal advice.

• Where legal representation is required (for example, at a Tribunal), we recommend seeking assistance from a qualified solicitor, barrister, or specialist legal professional.

6. Payments & Refunds

• Fees for services are as agreed at the time of booking.

• Refunds will only be issued at our discretion and will not apply where services have already been provided.

7. Confidentiality

• We respect your privacy and handle your information in accordance with our Privacy Policy.

8. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Us

For any questions about these Terms, please contact:

SEND the Help!
📍 65 Barton Road, Barnstaple, Devon, EX32 8NG
📧 [sendingthehelp@gmail.com]